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Actions to be taken after a complaint is made are as follows: |
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i. |
The complaint will be recorded in a system where complaints are not made through the ABPP System; |
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ii. |
Complaints will be reviewed and, if not complete, the complainant will be asked to submit additional information; |
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iii. |
An investigation will be in the form of document review, meetings, inspection visits and the like; |
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iv. |
Once complete information is obtained, the investigation report with recommendations will be adopted for consideration by the senior and |
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v. |
After the results obtained, a directive based on the results of the top will be issued the relevant parties. |
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Last Updated on Saturday, 24 March 2012 09:52 |
Integrated Sistem Pemantauan Aduan Agensi Awam
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